Privacy Policy
This Privacy Policy is meant to help you understand what data we collect.
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access, update, and remove information.
Information we collect
We collect information in the following ways:
- Information you give us – Some of our services require you to provide us with personal information, such as your name, email address, or telephone number.
- Information we get from your use of our services – We collect information about the services that you use and how you use them, like when you visit our websites, watch a video, or view and interact with our content. This information includes:
Device Information
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Junction Climate Control (hereafter also known as “Junction” or “Junction CC”) may associate your device identifiers or phone number with your Junction CC Account.
Log Information
When you use our services or view content provided by Junction CC, we automatically collect and store certain information in server logs. This includes:
- Details of how you used our service, such as your search queries.
- Internet protocol address.
- Cookies that may uniquely identify your browser.
Location Information
- When you use Junction’s services, we may collect and process information about your actual location based on your IP address.
- Cookies and similar technologies
- We may use various technologies to collect and store information when you visit our websites, and this may include using cookies or similar technologies to identify your browser or device. Our analytics may analyze traffic to our website.
How We Use Information We Collect
We will respect the choices you make to limit sharing or visibility settings in your Junction Account.
When you contact Junction, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.
Junction Climate Control processes personal information on our servers in the United States, so we may process your personal information on a server located outside the country where you live.
Information We Share
We do not share personal information with companies, organizations and individuals outside of Junction Climate Control.
Information Security
We work hard to protect Junction CC and our users from unauthorized access to information we hold. In particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to Junction CC employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Opt-In Language
Junction Climate Control will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g. billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.
When This Privacy Policy Applies
Our Privacy Policy applies to all of the services offered by Junction Climate Control.
Compliance and Cooperation with Regulatory Authorities
We regularly review our compliance with our Privacy Policy and adhere to the EU GDPR.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.